Alterations & Warranty Info
Alterations - FDA Guidelines
Please understand, we can alter the JoVi liners; however, to maintain FDA's Good Manufacturing Practices we must follow strict medical hygiene in every step of our production, including any alterations.
Even if a JoVi product has only been worn one day, it MUST be washed in a germicidal soap and packaged for return to us in a clean plastic enclosure.
Alterations
It is anticipated a lymphedema patient undergoing decongestive lymphedema therapy will have significant reductions in swelling during the course of their treatment. If a patient is engaged in a conscientious self-management program using a JoViPak®, their reductions are likely to continue and alterations for their JoVi may be necessary.
Alterations may also be requested as a patient's needs change; e.g. reducing a full leg liner to a half-leg liner, or a full hand and arm liner to a wrist to axilla liner. Whatever the reason, we are happy to accommodate your alteration requirements. We have highly skilled professional seamstresses who can tackle just about any request.
Alterations are billed out by the hour. Call for price quotes, as often an alteration may take more time than remaking the product. If the reduction is significant, it may require remeasuring by the therapist.
Before returning a garment for reduction alterations -- have the patient put it on. Pinch in the excess, equally on BOTH sides of the seam, until it is snug against their skin. Then mark with a felt tip pen or seamstress chalk. Be sure to mark the excess down the entire length of the garment.
If you have new measurements for your patient, please send them along with the garment.
Alterations may also be requested as a patient's needs change; e.g. reducing a full leg liner to a half-leg liner, or a full hand and arm liner to a wrist to axilla liner. Whatever the reason, we are happy to accommodate your alteration requirements. We have highly skilled professional seamstresses who can tackle just about any request.
Alterations are billed out by the hour. Call for price quotes, as often an alteration may take more time than remaking the product. If the reduction is significant, it may require remeasuring by the therapist.
Before returning a garment for reduction alterations -- have the patient put it on. Pinch in the excess, equally on BOTH sides of the seam, until it is snug against their skin. Then mark with a felt tip pen or seamstress chalk. Be sure to mark the excess down the entire length of the garment.
If you have new measurements for your patient, please send them along with the garment.
WarrantyGuarantee
JoViPaks® are guaranteed for defects in materials and craftmanship for 6 months with normal use and care. We recommend donning with rubber gloves as fingernail damage is not covered by warranty.
Jovi Jackets are guaranteed for 3 months. Treat them as you would a compression stocking, using rubber gloves for donning.
Ready-Made/Quick-Ship
10 day return policy on JoViPak® Ready-Made/Quick-Ship items. Please return within 10 days if you need a different size.
Made-to-Order and Custom JoViPaks®
Made-to-Order and Custom JoViPaks® are NOT RETURNABLE.
Alterations are billed out at $60 per hour.
Product Care Tips
- Please don with rubber gloves to prevent damage from fingernails
- Care and content labels are on the OUTSIDE of JoViPaks® and are on the INSIDE of Jovi Jackets.
- If you are putting your JoViPak® in the dryer, we recommend low heat and remove it as soon as it is dry.
- We recommend air drying Jovi Jackets.
- Use mild detergents, and absolutely NO BLEACH on any JoViPak® product.
