Patient Instructions

Many of the JoVi products are shipped with a piece of non-slip Dycem® to facilitate easier donning. Wearing a rubber glove on your unaffected hand may also aid in the donning process and will also extend the life of the JoViPak® Bandage Liner.

Stand in front of a table (or ideally a kitchen counter so you don't have to bend over) and place the Dycem® on the counter top in front of you. Slide your hand into the JoViPak® as far as possible, then push your hand and the JoViPak® against the Dycem®.

You will notice the Dycem® provides a secure surface, stability and improved grip. You will be able to wiggle your fingers further down into the JoVi® as the Dycem® holds the JoViPak® in place.

If you want the JoViPak® to extend higher up on your arm, just lay your upper arm on the Dycem® and PUSH.

Whenever you need to clean the Dycem®, just wipe it off with a damp cloth.

With each order we include a piece of non-slip Dycem® which will make donning your new JoViPak® much easier. Wearing rubber goves may also aid in the donning process, and will also extend the life of your new garment.

Sit down on a straight back chair and place the Dycem® on the floor in front of you. If it is on carpet, it will work even better.

Slide your foot into the JoViPak® as far as possible, then push your foot firmly against the Dycem®.

You will notice the Dycem® provides a secure surface, stability and improved grip. You will be able to wiggle your toes further down into the JoViPak® as the Dycem® holds the JoViPak® in place.

If you want the JoViPak® to extend higher up on your leg, just place the Dycem® on the edge of the chair cushion.

Sit down, making sure the back of your thigh is contacting the Dycem®.

Now PUSH downward as though you were trying to slide out of the chair.

Whenever you need to clean the Dycem®, just wipe it off with a damp cloth.

You may find it easier to grip the JoViPak® if you use gloves and you turn the JoViPak® back on itself so you have more to hang on to. It's also easier on the fabric.

We recommend machine washing, as the rinse cycle is beneficial in removing any soap residue and the spin cycle is helpful getting the water out of the foam.

Set your machine on the gentle or knit cycle with warm water (not HOT).

Use any mild detergent, liquid is preferable.

The darker colors will bleed, particularly Black or Royal Blue Cotton/Lycra®, so we suggest you not wash them with light colored clothing.

Air-drying foam-filled JoVi Paks® can take several hours to two days, particularly the Cotton/Lycra® products. Inserting a towel into the arm and leg garments and squeezing helps press out any excess water. Hang it up (use a wire coat hanger to hold it open) and air-dry in a well ventilated area (outdoors is preferable, but not in direct sunlight).

Never use bleach to wash a JoViPak® garment.

Dryer Note: You may choose to put your JoVi liner in your dryer. Our foam is a new generation of Urethane polyols and has much better thermo stability. It is able to withstand temperatures of up to 300 degrees Fahrenheit for purposes of sterilization without degradation of physical properties. However, we still suggest using a low temperature setting on your dryer as a way of extending the life of your JoVi Pak®.

JoVi Jackets

The nylon/spandex JoVi Jacket should be washed separately by hand. Do not use Woolite. The black will bleed for the first few washings. If you put your JoVi Jacket in the dryer, use a low temperature setting and take it out as soon as it is dry. Air-drying is preferable for longevity.

Billing Insurance ~ Patient Options

So now comes one of the greatest challenges of all . . . . .getting your insurance company to pay for your products. If they paid for your treatment, you have a head start. But, as you know, there is little understanding of lymphedema in this arena, and long-term maintenance is way down on the list.

1. We can Fax the correct order forms to your therapist who can measure you properly. Under billing information you will need to include your credit card information. Include the shipping instructions and garment(s) requested and fax the completed forms back to us. We will ship your garment directly to you, or your therapist if you prefer, along with a paid invoice which you can submit to your insurance company.
2. You can direct your therapist to a local DME provider who will bill your insurance company for you. If you need help located a DME in your area, call our office (1-866-888-5684) and we will do what we can to help; or, click on Resellers to find one in your area. If you go directly to a DME, they will need a recommendation from your therapist or a prescription from your doctor to validate the appropriateness of a JoViPak® as well as a determination on the correct JoViPak® for your condition.
3. If you have no insurance coverage for a garment and plan on paying for your garment yourself, your therapist may be willing to purchase the garment for you. The garment would then be billed to your therapist, and you can pay your therapist with either check, cash or credit card. Ask your therapist to call us on our toll free number (1-866-888-5684) and we will fax the appropriate order forms. If your therapist does not have an account with us, we will need their credit card information and account set-up information to process the order.

You may want to CALL YOUR INSURANCE COMPANY and find out if the JoViPak® will be covered under the terms of your policy.

If they are paying for your compression stockings for day wear, they will quite probably pay for your JoVi for night wear; however, you will undoubtedly need a prescription from your doctor and a MEDICAL NECESSITY FORM FOR ARM or MEDICAL NECESSITY FORM FOR LEG signed by your doctor.

Find out what your deductible and/or your co-pay will be, so there are no surprises.

Even if they say they will pay for the JoViPak®, GET A PRE-AUTHORIZATION NUMBER from the Insurance Company, if you can. Neither your therapist nor the DME are in a position to prepay for your products without a guarantee of insurance reimbursement.

We have included a MEDICAL NECESSITY STATEMENT, which may be helpful in explaining your need for the product to your doctor and your insurance company.

As more Doctors become aware of the benefits of treatment and the insurance companies discover the cost effectiveness of products that generate patient compliance, reimbursement is becoming less and less of an issue.